The Information Technologies Department is responsible for the optimal performance, connectivity, reliability and security of complex enterprise wide technology and information systems infrastructure across multiple physical locations and city facilities. Rapidly changing technologies is a constant and requires continual adaptation by this department, with over 330 city employees relying upon technology daily to perform their responsibilities. Public safety, public health, customer 'online' expectations, 'real time' information demands, and business continuity for a $95 million government operation results in reliance on technology infrastructure 24/7.
The IT team supports approximately 30 servers, a minimum of 22 mission critical software applications, and over 80 employees using wireless connections in the field. The department is responsible to maintain the inventory and connectivity of over 450 citywide technology devices. IT staff also holds the responsibility of enhancing access for citizens and utility customers through electronic and business commerce; primarily through the city website which averages 35,000 visits and over 1,900 customers conducting online services related to their utility account each month.
The core mission of the IT team is to research, introduce and integrate innovative technology solutions; identify funding restraints versus the gains in employee productivity; and work under the leadership of the City Manager to fulfill City Council's goals and strategize future technology enhancements with the ultimate goal of maximizing city workforce productivity.
The IT team worked with all city departments to launch a redesigned website on July 31, 2012. The new website has garnered positive publicity and strives to meet City Council's Goal #6 "Diversify the brand of Lexington including marketing and image."
To align with City Council's Goals #2 and #6, the IT team worked with Electric and Fire personnel to install CityWiFi outdoor wireless internet service in Uptown Lexington, which went live on December 21, 2012.
To access a map of CityWiFi availability in the Uptown Lexington district, please click here and zoom in to view.
For additional information about the Information Technologies department or services, please contact us.